2nd Level Support Engineer (m/w/d) Bankenwesen
Core
Analyze, reproduce, and resolve complex customer support cases for a financial services and electronic trading client, including troubleshooting production systems and managing escalations.
Role type
2nd Level Support Engineer
Builds
Cloud and hosting environments, software releases, and patches for client systems
Domain
Financial Services / Electronic Trading
Deliverable
client delivery
Required skills
Linux systems administration, Windows/Windows Server management, network technologies (TCP/IP, DNS, DHCP, Firewalls, VPN), Git, Ansible, SQL databases (MySQL/MariaDB), Bash/Python scripting
Preferred skills
FIX protocol knowledge, banking background
Technologies
Linux (RedHat), Windows Server, Git, Ansible, MySQL, MariaDB, Bash, Python
Responsibilities
Troubleshooting on customer and production systems, monitoring and optimizing system components, coordinating between customers and IT teams, managing software releases and patches, conducting user and product training
Seniority
Mid-level, hands-on IC