ServiceNow QA Manager (m/w/d)
Core
End-to-End Quality Assurance Management for the ServiceNow platform, including test planning, defect management, reporting, and continuous optimization of automated test processes.
Role type
Senior QA Manager (ServiceNow)
Builds
ServiceNow platform quality assurance and automated test frameworks
Domain
IT Service Management (ITSM) / Enterprise Software
Required skills
ServiceNow platform expertise, ServiceNow Automated Test Framework (ATF), User Acceptance Testing (UAT), Regression Testing, Release Testing, Defect Management, QA strategies, Test automation, Agile project management (Scrum/Kanban), Backlog management, Story refinement, Sprint planning, Risk analysis, Impact analysis, Stakeholder management, Vendor/Partner management
Preferred skills
ISTQB certification, Employee Center, Knowledge Management, Enterprise Search, AI Search
Technologies
ServiceNow, ATF
Responsibilities
Plan and manage end-to-end QA processes for ServiceNow implementations; Design and implement automated test processes using ATF; Conduct risk, impact, and regression analyses for releases and upgrades; Validate requirements and user stories for completeness and testability; Monitor and enforce quality standards and gates; Coordinate with Product Owners on backlog and sprint planning; Manage external service providers and development partners.
Seniority
Senior, hands-on IC with management responsibilities