Vertriebsinnendienstmitarbeiter (m/w/d)
Core
Support and advise existing and new customers, create and track quotes, and manage order processing.
Role type
Sales Operations Specialist
Builds
Sales operations workflows and customer order fulfillment
Domain
Sales operations / Customer service
Deliverable
product features
Required skills
Customer relationship management, Quote creation and calculation, Order processing, CRM/ERP system usage, MS Office proficiency, Internal cross-functional collaboration
Preferred skills
Prior experience in sales operations, Strong communication skills, Service-oriented approach, Self-motivated and reliable work style, Team player
Technologies
CRM systems, ERP systems, MS Office (Excel, Outlook)
Responsibilities
Customer support and consultation, Creation and tracking of quotes, Order entry and processing, Support of outside sales team, Customer communication (phone and email), Maintenance of customer and order data in CRM/ERP, Monitoring and coordination of deadlines, Handling customer inquiries and complaints, Collaboration with internal departments (logistics, procurement, accounting), General administrative and organizational tasks in sales
Seniority
Entry-level to Mid-level, hands-on IC