Support Specialist Softwareentwicklung (m/w/d)
Core
Analyze and resolve technical support requests within a multi-app architecture, investigate software errors, and create workarounds for the energy sector.
Role type
Mid-level software support specialist
Builds
Custom software applications for the energy industry
Domain
Energy sector / Software development
Required skills
Software support, log file analysis, interface analysis, system configuration, bug tracking, stakeholder communication, analytical thinking, process optimization
Preferred skills
Software development knowledge, energy sector customer processes
Technologies
Multi-app architecture, log files, interfaces, system configuration
Responsibilities
Analyze and handle technical support requests from various stakeholders, investigate software errors and develop workarounds, analyze log files, interfaces, and system configurations, create and manage bug tickets until resolution, collaborate with Product Owners, escalate complex issues to development or external partners, contribute to continuous improvement of support processes