Mitarbeiter im 1st Level IT-Support (m/w/d)
Core
Handling and resolving IT requests via phone, email, and chat; diagnosing hardware and software issues; performing on-site and remote repairs and maintenance.
Role type
1st Level IT Support Specialist
Builds
Repairs and maintains hardware and software workstations, operating systems, and applications
Domain
IT Support / Desktop Administration
Required skills
Hardware and software troubleshooting, Active Directory user management, workstation installation and configuration, technical documentation creation, remote and on-site support
Preferred skills
Experience in technical support, knowledge of operating systems and applications
Technologies
Active Directory, Windows, Hardware, Software