Service-Manager*in Planung und Controlling (m/w/d)
Core
Manage customer service for Business Warehouse and ensure operational support for SAP BW/4HANA and related tools for internal departments.
Role type
Senior Service Manager (Planning & Controlling)
Builds
Operational support and continuous improvement for SAP BW/4HANA environment
Domain
Public sector IT / SAP Business Intelligence
Required skills
SAP BW/4HANA, Business Warehouse, Integrated Planning, Reporting, IT Project Management (PRINCE2), Service Management (ITIL), Cloud environments, Stakeholder management
Preferred skills
Experience with SAP BQ, Lumira, AfO, IP, SAG
Responsibilities
Manage customer service for Business Warehouse, Ensure functioning support for SAP BW/4HANA users, Maintain and develop the system environment including cloud aspects, Coordinate and control external service providers
Seniority
Senior, hands-on IC