Customer Service Manager / Koordinator After Sales (m/w/d)
Core
End-to-end customer service and after-sales coordination for containment technologies used in pharmaceutical, chemical, and biotech industries.
Role type
Customer Service Manager / After Sales Coordinator
Builds
Service activities including commissioning, maintenance, repairs, and customer training for mobile container and process plant systems.
Domain
Industrial equipment / Pharmaceutical & Chemical / Biotechnology
Deliverable
client delivery
Required skills
Technical or commercial background, troubleshooting, project coordination, MS Office proficiency, fluent German and English
Preferred skills
Prior experience in customer service, after sales, or sales
Responsibilities
Manage full customer lifecycle from inquiry to service deployment, plan and coordinate service activities, clarify technical and commercial questions, troubleshoot customer issues, create service offers, and maintain customer data.
Seniority
Mid-level, hands-on coordinator