3rd Level Supporter (m/w/d)
Core
Implement workarounds to maintain operations, create technical documentation, and analyze/solve complex technical problems unresolved at lower support levels.
Role type
Senior IC 3rd Level IT Support Engineer
Builds
Technical solutions and documentation for IT infrastructure
Domain
IT Services / Enterprise Infrastructure
Required skills
Network administration, Operating system administration, Database administration, IT infrastructure management, System log analysis, Complex problem-solving
Preferred skills
Technical documentation, Cross-functional collaboration with developers
Technologies
Network protocols, Operating systems, Database systems
Responsibilities
Implement workarounds to maintain business operations, Create and maintain technical documentation, Collaborate with developers and departments to develop technical solutions, Analyze and resolve complex technical issues escalated from lower support levels
Seniority
Mid-Senior, hands-on IC