IT-Help Desk Agent (m/w/d) - hybrides Arbeiten - hybrides Arbeiten (Remote & Präsenz)
Core
Provide technical support to users via phone, remote software, and ticketing systems for desktops, laptops, mobile devices, and applications.
Role type
IT Help Desk Agent
Builds
IT support services for end-users and applications
Domain
IT Support / Technology Management
Deliverable
client delivery
Required skills
Ticketing systems, Microsoft Active Directory, Microsoft Exchange, iOS, Windows 10/11, Office 365, SAP (basic), German (fluent)
Responsibilities
Answering user inquiries via phone and remote software, diagnosing and resolving technical issues, managing user accounts and permissions, documenting solutions in a knowledge base