Teamleiter Customer Service / Customer Operations (m/w/d)
Hybrid
Core
Leading a team of 10-12 employees to manage operational customer service, process optimization, and customer experience development.
Role type
Team Lead / Customer Operations Manager
Builds
Customer service operations and service quality processes
Domain
Customer Service / Operations
Required skills
Team leadership, coaching, operational management, KPI analysis, process optimization, escalation management
Preferred skills
Experience in insurance, automotive, financial services, mobility, or telecommunications
Technologies
N/A
Responsibilities
Lead and coach a team of 10-12 employees, manage daily operational customer service, analyze service KPIs and derive improvement measures, optimize processes and workflows, collaborate with internal and external stakeholders
Seniority
Mid-level Manager