IT-Mitarbeiter im 1st und 2nd Level Support (m/w/d) - hybrides Arbeiten - hybrides Arbeiten (Remote
Hybrid
Core
Providing technical support to users by classifying, analyzing, and resolving IT issues across desktops, laptops, mobile devices, and applications.
Role type
1st and 2nd Level IT Support Specialist
Builds
Stable IT infrastructure and user productivity for a textile management partner
Domain
IT Support / Enterprise Software
Deliverable
client delivery
Required skills
Ticketing systems, Microsoft Active Directory, Microsoft Exchange, iOS, Windows 10/11, Office 365, SAP, Network servers (DFS, DHCP, Print)
Preferred skills
ServiceNow, SAP
Responsibilities
Answering user inquiries via phone, remote software, or ticketing system; Diagnosing and fixing hardware and software issues; Managing user accounts and permissions; Escalating complex issues to specialized teams; Documenting solutions in the knowledge base.