Kundenanliegenmanager (m/w/d) Provision Personenversicherung und Maklerauftrag
Core
Handling commission/courtage accounting, broker order processing, and claims resolution for insurance and financial contracts, with a focus on independent brokers.
Role type
Senior operational specialist (insurance commission & broker administration)
Builds
Accurate commission/courtage postings, corrected broker orders, and resolved claims for insurance/financial contracts
Domain
Insurance and Financial Services
Required skills
Commission/courtage accounting, broker order processing, claims resolution, manual data correction, process improvement, IT system testing, stakeholder communication
Preferred skills
Experience in insurance administration, commercial sales administration, PC proficiency, telephony, knowledge of Host applications
Technologies
Host applications, MABS (broker order system), AOL (advice lists), corporate benefits platforms
Responsibilities
Process commission/courtage postings for brokerage and maintenance activities; Handle broker order processing and contract transfers; Resolve commission/courtage claims and complaints; Perform manual corrections and recalculations of claims; Test and improve IT systems for commission and broker order processes; Collaborate on the development of work guidelines.
Seniority
Mid-level, hands-on operational specialist
