Brokerage Operations Specialist
Core
First-line brokerage operations lead accountable for operational oversight, control execution, and service delivery across UK brokerage processes, including transaction reporting, outsourced provider oversight, and operational risk management.
Role type
Senior IC Brokerage Operations Specialist
Builds
Robinhood UK brokerage operations, products, tools, and systems
Domain
Financial Services / Fintech / UK Brokerage
Required skills
UK brokerage operations, CASS rules, tax wrappers (ISA servicing, transfers, reconciliations), outsourced partner management, SLA enforcement, operational risk management, process efficiency improvement, data analysis, cross-functional coordination
Preferred skills
AI tool application, automation opportunities identification, large project management, regulatory framework implementation
Technologies
AI tools, data analysis platforms
Responsibilities
Own first-line oversight of UK brokerage operations including transaction reporting controls and transfer operations; Ensure daily operations align with FCA CASS regulations and Consumer Duty; Oversee and monitor performance of operational business partners in line with intercompany agreements and SLAs; Lead incident response, root-cause analysis, control remediation, and operational readiness work; Maintain operational Standard Operating Procedures and processes; Partner with Risk & Compliance to review and implement required frameworks and controls.
Seniority
Senior, hands-on IC
