Fachinformatiker als Mitarbeiter Helpdesk (m/w/d) - hybrides Arbeiten - hybrides Arbeiten (Remote &
Hybrid
Core
Identify, analyze, and resolve technical IT problems; coordinate IT service requests; manage user accounts in Active Directory; maintain a knowledge management database.
Role type
Service Desk Agent (IT Helpdesk)
Builds
IT service solutions and knowledge base for internal users
Domain
IT Services / Enterprise IT
Deliverable
client delivery
Required skills
Active Directory management, Microsoft Office 365, Exchange, backend systems knowledge, ticket tracking, knowledge base maintenance
Preferred skills
System integration training, practical Service Desk experience
Technologies
Microsoft Office 365, Exchange, Active Directory