IT-Administrator (m/w/d) Microsoft 365 und Telefonie
Core
Ensuring internal IT systems function smoothly to support employee communication and contact center operations.
Role type
Senior IT Administrator (Microsoft 365 and Telephony)
Builds
Contact center solutions, Microsoft Teams telephony, and Microsoft 365 services
Domain
Telecommunications and Enterprise IT
Required skills
Microsoft 365 administration, Contact center solution administration, Microsoft Teams telephony configuration, NiCE CXone administration, ITIL processes, Incident management, Change management, System integration, Troubleshooting, Documentation
Preferred skills
Microsoft certifications, SharePoint administration, Exchange administration, Direct Routing/SBC configuration, Voicemail administration, Auto Attendants setup, IVR configuration, Call-flow management, Routing configuration, Call recording setup, Reporting generation, System monitoring, System optimization, Project collaboration
Technologies
Microsoft 365, Microsoft Teams, SharePoint, Exchange, NiCE CXone, Direct Routing, SBC, IVR
Responsibilities
Administering Contact-Center solution (NiCE CXone) including routing, call flows, IVR, call recording, and reporting; Administering Microsoft Teams telephony including Direct Routing/SBC, number management, call queues, and auto attendants; Administering Microsoft 365 services (SharePoint, MS Teams, Exchange); Installing, configuring, maintaining, expanding, monitoring, and optimizing systems; Performing fault analysis and documentation; Resolving incidents; Collaborating on internal projects
Seniority
Senior, hands-on IC