2nd Level Support - VoIP / Cloud Telefonie/ Kundenbetreuung (m/w/d)
Core
Managing technical support for VoIP and cloud telephony solutions, including configuration, troubleshooting, and customer onboarding.
Role type
2nd Level Support Engineer (VoIP/Cloud Telephony)
Builds
Cloud telephony systems (reputatio CallManager), VoIP setups, and network components for business customers.
Domain
Telecommunications / Cloud Infrastructure
Required skills
VoIP technologies, network analysis (Wireshark), network components (routers, switches, firewalls), ticketing systems, CallFlow configuration, remote and on-site support.
Preferred skills
Experience in VoIP/telecommunications, knowledge of IP phones and network troubleshooting.
Responsibilities
Administer and resolve technical support tickets, configure CallFlows and call forwarding, assist in customer roll-outs, analyze and fix VoIP and network issues, consult internal teams on technical matters.
Seniority
Mid-level, hands-on IC
