Sozialversicherungsfachangestellter GKV (m/w/d) – Leistungsrecht & Patientenservice | bis zu 80 % Ho
Core
Assist patients through reimbursement processes by verifying documents, coordinating with insurance providers, and guiding them through claim decisions.
Role type
Specialist in statutory health insurance law and patient service
Builds
Patient support programs for healthcare specialists
Domain
Health insurance / Patient services
Deliverable
client delivery
Required skills
Statutory health insurance law expertise, document verification, case management, empathetic telephone communication, cross-functional coordination, process improvement
Preferred skills
Experience with complex or non-standardized claim cases, familiarity with objection handling
Technologies
Management systems for case documentation
Responsibilities
Guide patients through individual reimbursement processes from document preparation to insurance decision; Verify completeness of application documents and support submission; Track case status via phone calls and inform patients of progress; Coordinate solutions with patients, doctors, and insurance providers; Document cases in management systems and optimize support processes
Seniority
Specialist, hands-on IC