Fulfillment Agent / Projektleiter:in / Kundenmanager:in E-Commerce (m/w/d)
Core
Central interface between customers, operational areas, and partners responsible for a defined customer circle and ensuring smooth implementation of agreed fulfillment services.
Role type
Senior fulfillment operations manager (e-commerce)
Builds
Fulfillment processes and customer service standards for e-commerce clients
Domain
Logistics / E-commerce
Required skills
Customer portfolio management, Service level agreement (SLA) monitoring, Process optimization, Stakeholder communication, Data analysis, Onboarding coordination
Preferred skills
Supply chain knowledge, Microsoft Excel, Project management
Technologies
Microsoft Office, Excel
Responsibilities
Operative support and development of a customer portfolio, Ensure contractual service and performance standards, Monitor and optimize customer fulfillment processes, Act as the point of contact for customer inquiries, complaints, and escalations, Create and analyze KPIs, reports, and evaluations, Support projects and implement process improvements, Collaborate closely with warehouse, transport, sales, and billing teams, Participate in onboarding of new customers and products, Master data management and maintenance of customer-relevant information in systems, Preparation of pricing and calculation bases