Referent Kundenkontakt Technik (m/w/d)
Core
Ensuring smooth operation and administration of Contact-Center systems, coordinating service providers, and developing technical infrastructure.
Role type
Senior IC technical operations engineer (contact center)
Builds
Contact-Center systems, automation solutions, and reporting tools
Domain
Telecommunications / Customer Service / IT Infrastructure
Required skills
System administration, Network technology, Firewalls, SQL, Database management, Process optimization, Reporting solutions, Technology evaluation, Automation implementation
Preferred skills
Visual Basic, PowerShell, Artificial Intelligence, Bots, Market analysis
Technologies
SQL, Visual Basic, PowerShell, Contact-Center systems
Responsibilities
Ensure smooth operation and administration of Contact-Center systems, Coordinate service providers, Develop technical infrastructure, Conduct market analysis and evaluate new technologies, Implement solutions for process automation and digitalization, Create and maintain databases for sales team quality assurance, Develop and enhance reporting and analysis solutions, Analyze existing systems and processes, Conceive and implement measures for efficiency improvement and workflow optimization