Mitarbeiter im Technischen Support (m/w/d)
Core
Providing professional technical support for concrete technology products, including customer visits, cost estimates for repairs, and parts specification.
Role type
Technical Support Specialist (Concrete Technology)
Builds
Customer service and maintenance solutions for concrete technology machinery
Domain
Construction machinery / Concrete technology
Deliverable
client delivery
Required skills
Technical training in engineering, Experience in machine service/technical support, Knowledge of hydraulics, electronics, and mechanics
Preferred skills
Master's or Technician qualification
Responsibilities
Provide professional support for customers regarding technical questions and problems with concrete technology products, Create cost estimates for larger repairs or calculated conversions, Visit existing customers regularly to identify needs and improvement potentials, Report complex technical problems to manufacturer plants and advise on further steps, Specify required spare parts for customer service interventions, end customer requests, and sales requirements