Service Support Specialist (m/w/d)
Core
Handling complex technical customer inquiries via phone and ticket system, processing dealer/customer requirements, conducting product-specific training, and supporting warranty/case management.
Role type
Service Support Specialist (Construction/Industrial Machinery) (via careerplan.io/jobs/1074220-service-support-specialist-mwd-at-jcb-deutschland-gmbh)
Builds
Technical support and training for construction and agricultural machinery
Domain
Construction machinery / Agricultural machinery / Heavy equipment
Deliverable
client delivery
Required skills
Computer-assisted diagnostic systems, Microsoft Office, Telemetry systems, Product-specific training delivery, Warranty case management
Preferred skills
Engineering degree (Mechanical), Technician or Master qualification
Technologies
Telemetry systems, Computer-assisted diagnostic systems