Teamleiter Kundenabrechnung Energiewirtschaft (m/w/d)
Core
Leading the customer billing team for electricity and gas, ensuring timely processing of supplier switches and billing processes while managing complex market processes and customer complaints.
Role type
Team Lead (Manager) for Customer Billing in Energy Sector
Builds
Billing processes, supplier switch workflows, and customer complaint resolution systems
Domain
Energy Utilities (Electricity & Gas)
Required skills
Team leadership, regulatory compliance knowledge, SAP IS-U proficiency, complex billing process management, customer complaint resolution, workflow optimization
Preferred skills
Experience in market communication, supplier switch management, functional and integration testing
Technologies
SAP IS-U, MS Office
Responsibilities
Lead and develop the customer billing team, ensure timely processing of supplier switches and billing, manage complex energy market processes, oversee digital workflow optimization, handle billing corrections and complex customer cases, participate in SAP IS-U developments and testing
Seniority
Manager, hands-on leadership