Mitarbeiter IT-Support (m/w/d) bei einem Softwareentwickler - hybrides Arbeiten (Remote & Präsenz)
Core
Providing 2nd and 3rd level IT support and troubleshooting technical problems for national and international customers.
Role type
IT Support Specialist (2nd/3rd Level)
Builds
IT service solutions for customers and partners
Domain
IT Support / Software Development
Deliverable
client delivery
Required skills
Incident management, technical diagnosis, problem resolution, SQL Server, Azure AD, PKI, SAML
Preferred skills
MS SQL-Server, MS SQL-Databanken, Azure AD, Public Key Infrastructure, Security Assertion Markup Language
Technologies
MS SQL-Server, Azure AD, PKI, SAML
Responsibilities
Manage 2nd and 3rd level support incidents, collaborate with R&D and Product Management teams, diagnose and resolve technical issues for customers and partners
Seniority
Mid-level, hands-on IC
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