Regionalleiter (m/w/d) KundenService & Zentrale Sachbearbeitung West
Core
Leading a 30-person Customer Service and Central Processing team to deliver digital, efficient, and customer-centric banking services.
Role type
Senior Team Lead / Regional Manager (Banking)
Builds
Customer service operations and central processing workflows for private banking clients
Domain
Banking / Private Banking
Required skills
Team leadership, resource planning, process optimization, strategic planning, coaching, training, stakeholder management, sales orientation, customer contact management, stress management, structured work
Preferred skills
Experience in coaching, mentoring, working with other executives, mobile work
Technologies
N/A
Responsibilities
Lead and manage a team of approximately 30 service advisors, create service schedules to ensure optimal reachability across all channels, align employee goals and expectations, foster employee development through training and coaching, work strategically on customer service digitalization and sustainability, motivate and inspire colleagues to act in the best interest of the bank
Seniority
Senior, hands-on IC