Mitarbeiter Vertriebsinnendienst (m|w|d) mit Außendienstanteil
Core
Support existing customers and recover business partners through a mix of internal sales operations and outbound activities, with a focus on the French market.
Role type
Sales Operations Specialist with outbound sales component
Builds
Customer service, order processing, and sales support for the furniture and door industry
Domain
Manufacturing (furniture, doors, caravans)
Required skills
French language proficiency, German language proficiency, customer relationship management, order processing, offer negotiation, CRM system usage, ERP system usage, Microsoft Office 365
Preferred skills
CRM system management, sales analysis
Responsibilities
Customer care and consulting for a defined customer circle with a focus on France, Proactive outbound activities (approx. 20-30%) for customer retention and complaint handling with a focus on Germany, Processing incoming customer orders economically and on time, Creation, tracking, and negotiation of offers, Telephone and written communication in German and French, Close cooperation with outside sales, purchasing, logistics, and other departments, Complaint management and ensuring high customer satisfaction, Creation of sales analyses and reports