Salesforce CRM Operations Specialist (m/w/d) Support & Administration
Core
Central role between user support, administration, and continuous system improvement for a Salesforce environment with ~300 active users.
Role type
Salesforce CRM Operations Specialist (Support & Administration)
Builds
Salesforce Flows, user management configurations, and integration support
Domain
CRM / Enterprise Software
Required skills
Salesforce Flows, Object/Feld/Record permissions, Permission Sets, User Management, Error Analysis, Debugging, Trace Files, Microsoft M365
Preferred skills
ATS systems (Byner, MySolution, Bullhorn Connexys)
Technologies
Salesforce, Microsoft M365
Responsibilities
Analyze recurring errors and implement sustainable measures; Develop and extend Salesforce Flows; Manage fields, permissions, and user access; Support integration configuration and troubleshoot interface errors; Evaluate change and feature requests; Build strategic support KPIs and internal knowledge base; Create technical training content; Exchange with users to ensure high system adoption; Resolve 1st level support tickets and improve processes.
Seniority
Mid-level, hands-on IC