IT Support (Munich, Germany)
Core
Provide end-user IT support for hardware, software, and network infrastructure in a clinical research organization.
Role type
IT Support Specialist
Builds
IT equipment, software applications, and user accounts for Medpace's global clinical research teams
Domain
Clinical research / Biotechnology
Deliverable
client delivery
Required skills
User account administration, hardware troubleshooting, software support, ticket management, problem documentation, cloud application support
Preferred skills
Exchange Server Tools, Office 365, cloud-based applications
Technologies
Exchange Server, Office 365, cloud applications
Responsibilities
Administer user accounts for network, email, and applications; Provide support for IT equipment, peripherals, and operating systems; Identify and resolve technical problems; Respond to tickets, calls, and emails; Document and track issues for timely resolution; Collaborate with regional and global IT teams
Seniority
Entry to Mid-level, hands-on IC