Kundenberater Telekommunikation (gn)
Hybrid
Core
Competently advise customers on commercial telecommunications questions and find suitable solutions.
Role type
Customer service representative (telecommunications)
Builds
Customer service interactions and case resolution
Domain
Telecommunications
Deliverable
client delivery
Required skills
Customer consultation, independent research, CRM system usage, process improvement
Preferred skills
Prior customer service or call center experience, IT system proficiency, shift work adaptability
Responsibilities
Advise customers on commercial questions, research missing information, process customer inquiries to completion, document interactions in CRM, contribute to process improvements
