Medizinischer Kundenberater Care Management (gn)
Core
Coordinate medical services and support customers in special life situations such as accidents or need for care, acting as the first point of contact to initiate necessary steps and organize help within insurance terms.
Role type
Medical customer consultant (care management)
Builds
Transparent processing of insured benefits and coordination with partner companies
Domain
Health insurance / Care management
Deliverable
client delivery
Required skills
Medical background, customer orientation, MS Office, English, independent work, documentation
Preferred skills
Additional foreign languages, multi-year experience
Responsibilities
Act as first contact for customers in case of accidents or need for care, organize required assistance within insurance terms, consult customers on medical and insurance questions, process customer inquiries for insured benefits, inform customers about suitable medical service providers, document all processes
Seniority
Mid-level, hands-on IC