Versicherungskaufmann Kooperationsmanagement & Kundenservice (m/w/d)
Core
Managing insurance contracts and handling complex customer inquiries for cooperation partners in legal and private protection insurance.
Role type
Insurance operations specialist (cooperation management & customer service)
Builds
Insurance policies and service processes for legal and private protection insurance
Domain
Insurance / Financial Services
Required skills
Insurance contract management, legal and private protection insurance knowledge, telephone customer advisory, application scoring, policy issuance, MS Office, MS Teams
Preferred skills
Inbound/outbound customer advisory experience, process improvement, structured work style
Responsibilities
Manage cooperation and insurance contracts, handle business transactions to successful completion, provide telephone advice on offers, review incoming applications including scoring, make decisions within competencies, issue policies, ensure timely contract processing, support internal and external customers, develop service and processing processes
Seniority
Mid-level, hands-on IC