Network Engineering Intern
Core
Assist Technical Support Engineers with the analysis and troubleshooting of wireless networking incidents, including investigation of issues related to wireless access points, cloud-managed networking platforms, client connectivity, authentication, and network performance.
Role type
Technical Support Engineer Intern (Wireless Networking)
Builds
Diagnostic support for Mist cloud-managed solutions and wireless access points
Domain
Networking / Wireless / Cloud
Deliverable
client delivery
Required skills
Wireless networking concepts, IPv4/IPv6, TCP/IP, DNS/DHCP, VLANs, switching, Wi-Fi bands, roaming, troubleshooting methodologies, command-line tools (ping, traceroute, nslookup), technical documentation reading
Preferred skills
Python scripting, Linux, packet analysis (Wireshark), network authentication (WPA2/WPA3, 802.1X, RADIUS), network monitoring tools, entry-level certifications (Network+, CCNA)
Responsibilities
Assist with analysis and troubleshooting of wireless networking incidents, collect and review technical information (logs, event timelines, configuration details, packet captures), identify potential causes of wireless problems, assist with reproduction of reported problems in lab environments, perform basic configuration reviews, document troubleshooting steps and findings, escalate complex issues to senior engineers
Seniority
Intern
