Advanced Technical Support Engineer- Switching (EX/QFX)
Core
Deliver high-quality technical assistance for Juniper Networks' Switching products (EX/QFX) via telephone and electronic communication, including hardware/software troubleshooting, configuration, and onsite support.
Role type
Senior IC technical support engineer (networking)
Builds
Customer issue resolution and knowledge base documentation for Juniper Switching products
Domain
Enterprise Data Center Networking
Deliverable
client delivery
Required skills
IP networking (L2-L4), switch/routers configuration and troubleshooting, Unix/Linux, traffic generator tools (Spirent/IXIA), Python scripting, complex system debugging
Preferred skills
EVPN/VxLAN, AI/ML, Network Storage (NAS/SAN/FC/ESX/VM)
Responsibilities
Troubleshoot hardware and software issues, replicate customer environments in lab, mentor new engineers, provide regional/overflow support for escalations, document issues in tracking database, participate in product marketing meetings
Seniority
Mid-Senior, hands-on IC
