Critical Account Team - Advanced Customer Engineer
Core
Senior technical engineering role providing advanced expertise, leadership, and customer advocacy for HPE Networking solutions to solve complex technical challenges and support strategic initiatives.
Role type
Senior IC Advanced Customer Engineer (Networking)
Builds
HPE Networking products, services, and solutions for critical accounts
Domain
Enterprise Networking, Hybrid Cloud, Data Center
Required skills
Deep enterprise networking knowledge (Layer 2/3, BGP, OSPF, MPLS, SD-WAN), root-cause analysis, hardware/software defect troubleshooting, network architecture review, stakeholder influence, complex problem-solving
Preferred skills
Wireless networking design and optimization, experience with Juniper technologies
Technologies
Linux, packet capture analyzers, telemetry platforms, engineering software tools, network monitoring solutions
Responsibilities
Act as senior technical resource for Critical Account Program customers; identify sub-optimal designs and misconfigurations; work with engineering escalations to troubleshoot issues and defects; build trusted advisor relationships with customers and internal teams; lead effective technical discussions and resolution efforts onsite or remotely
Seniority
Senior, hands-on IC
