CX manager
Core
Lead the Customer Experience Team to deliver Level 1 support, customer advocacy, and operational excellence across the customer lifecycle for HPE Financial Services.
Role type
Senior IC Customer Experience Manager (People & Operations)
Builds
Customer support operations, service quality frameworks, and digital self-service enablement for HPE Financial Services clients.
Domain
Financial Services / IT Asset Management / Customer Support
Deliverable
dashboards & analysis
Required skills
People leadership, operational management, process improvement, stakeholder management, data analysis, change management, program management, financial reporting, strategic planning
Preferred skills
Experience with Dynamics 365 Customer Engagement, automation enablement, international team management
Technologies
Dynamics 365 Customer Engagement (CE)
Responsibilities
Define and execute CX strategy, lead day-to-day CX operations, drive automation and digital adoption, manage KPIs and performance reports, coach and develop the CX team, partner with cross-functional teams to resolve issues
Seniority
Manager, hands-on IC with team leadership