HPC/AI BU District Service Manager
Core
Manage and direct technical on-site field teams for HPC/AI services, ensuring service delivery, SLA compliance, and customer satisfaction across multiple sites.
Role type
Senior IC service delivery manager (field operations)
Builds
HPC/AI infrastructure services and support for enterprise customers
Domain
High Performance Computing / AI / Enterprise IT Services
Required skills
Service delivery management, team leadership, customer escalation handling, SLA monitoring, KPI management, site coordination, recruitment, performance reviews
Preferred skills
Bachelor's degree or equivalent, 5-10 years customer support experience, 3-10 years team lead experience, adaptability, 360-degree communication
Technologies
HPC, AI, Field Service Management Tools
Responsibilities
Plan and monitor operational activities of technical on-site teams, manage customer escalations, provide guidance on process improvements, manage site team personnel (recruit, coach, review), visit sites and customers (~35% travel), integrate technical knowledge to create customer solutions
Seniority
Manager, hands-on leadership
