IT Service & Support Mitarbeiter (m/w/d)
Core
IT service and support specialist providing first and second-level support for hardware, software, and Microsoft 365 environments.
Role type
IT Service & Support Specialist
Builds
IT support services for company employees
Domain
IT Infrastructure & Support
Required skills
Microsoft 365, Active Directory, Linux, TCP/IP, DNS, DHCP, VPN, ticketing systems, remote support tools
Preferred skills
First practical experience in IT support, structured problem-solving approach
Technologies
Microsoft 365, Active Directory, Linux, TCP/IP, DNS, DHCP, VPN
Responsibilities
Analyze and resolve IT issues at first and second-level support, support hardware and software challenges, document support processes and monitor open tickets, ensure rapid restoration of work capability, contribute to optimizing IT support processes