Wireless Technical Support Engineer
Core
Design, develop, analyze, troubleshoot, and debug wireless networking systems and solutions for HPE's portfolio, focusing on resolving complex customer escalations and root-cause analysis.
Role type
Mid-level IC wireless technical support engineer
Builds
Layer 2/3 network testbeds and wireless solutions
Domain
Networking / Wireless Infrastructure
Required skills
802.11 Wi-Fi standards, TCP/IP networking, Ethernet, IPv4/IPv6, subnetting, VLANs, Layer 2 switching, Layer 3 routing, core network protocols (TCP/IP, DNS, DHCP, ARP, ICMP, TCP/UDP), packet capture analysis, wireless security, network segmentation, 802.1X, RADIUS
Preferred skills
CWNA/CWSP/CWDP/CWNE, CCNP Enterprise/Wireless, Aruba Certified, Ekahau
Technologies
Wireshark, 802.11, TCP/IP, DNS, DHCP, ARP, ICMP, RADIUS, 802.1X
Responsibilities
Triage and resolve customer support escalations from multiple inbound channels; Build and maintain layer 2/3 network testbeds; Analyze logs and pinpoint root causes of network issues; Work with developers to drive solutions; Provide guidance and mentoring to less experienced staff members
Seniority
Mid-level, hands-on IC
