Premium Support Engineer for Siliverpeak
Core
Lead troubleshooting for customer-reported issues on Switching, WLAN, and Software platforms (Juniper/Aruba), isolating hardware/software faults and driving resolution.
Role type
Senior Support Engineer (Networking/SD-WAN)
Builds
Operational stability and resolution for enterprise SD-WAN and network infrastructure
Domain
Networking, SD-WAN, Enterprise Infrastructure
Deliverable
client delivery
Required skills
SD-WAN architectures, Layer 3 networking, Layer 2 networking, SD-WAN security, Cloud/Datacenter integration, Network authentication services
Preferred skills
Advanced scripting (Perl/Python/Unix), SD-WAN orchestration platforms, Firewall/IDS/IPS/SASE knowledge, Network monitoring
Technologies
Juniper, Aruba, SD-WAN, IPsec, GRE, BGP, OSPF, IS-IS, VLANs, RADIUS, TACACS+, PKI, Python, Perl
Responsibilities
Lead troubleshooting on customer reported issues, Isolate Product issues at hardware/software level, Replicate customer environments in lab, Partner with Services teams for critical issues, Mentor newly hired support engineers
Seniority
Senior, 10+ years experience
