ARC Support Engineer - L3
Core
Lead and drive troubleshooting on customer-reported issues for Juniper network platforms, isolating hardware/software issues and providing final fixes.
Role type
Senior L3 Network Support Engineer (Juniper)
Builds
Operational stability and resolution for customer network infrastructure
Domain
Networking (Datacenter, Enterprise Core, MPLS, VPN)
Deliverable
client delivery
Required skills
Juniper JunOS, IP routing protocols (BGP, OSPF, ISIS), Layer 2/3 technologies (VLAN, STP, MPLS, VPLS), Multicast (IGMP, PIM), Traffic Engineering, Perl/Python/Unix scripting
Preferred skills
Juniper certifications (JNCIS/JNCIP/JNCIE), Cisco/Arista/Alcatel platform knowledge, Datacenter troubleshooting experience
Technologies
Juniper, Cisco, Arista, Alcatel, Ixia, Agilent, MPLS, VPLS, VxLAN, EVPN
Responsibilities
Lead troubleshooting on customer reported issues, isolate product issues at hardware/software level, replicate customer environments in lab, partner with Services teams for critical issues, mentor newly hired support engineers, participate in new product development projects and knowledge base creation
Seniority
Senior, hands-on IC
