(Senior) Consultant CRM & Customer Experience BSI Customer Suite (CRM-Consultant, (m/w/d)
Core
Consultant role designing and implementing CRM and Customer Experience solutions using the BSI Customer Suite for clients.
Role type
Senior Consultant (IC)
Builds
CRM and Customer Experience solutions for sales, marketing, and customer service
Domain
B2B Consulting / CRM / Customer Experience
Required skills
CRM project experience, Customer Experience expertise, Business process analysis, Solution design, Workshop facilitation, Client presentation, Low-code/No-code platform understanding, German (fluent), English (professional working proficiency)
Preferred skills
BSI Customer Suite experience, Low-code/No-code platform knowledge, Business analysis, Test coordination, Agile project management
Technologies
BSI Customer Suite, Low-code/No-code platforms
Responsibilities
Analyze client business processes and requirements in CRM and CX, Design and implement solutions on the BSI Customer Suite, Prepare and lead workshops, Translate requirements into structured concepts and work packages, Configure applications and processes, Coordinate testing and acceptance, Present concepts to clients, Collaborate with client teams and IT, Lead work packages or partial projects
Seniority
Senior, hands-on IC