Spezialist Systeme und Prozesse im Lesermarkt (m/w/d)
Core
Support the reader market by designing reliable, efficient, and future-proof customer-centric processes and systems.
Role type
Senior IC Business Systems Analyst (CRM & Process)
Builds
Customer-facing workflows, CRM system configurations, and data-driven solutions for a regional media group.
Domain
Media & Publishing / Customer Relationship Management
Required skills
CRM system administration, process optimization, data analysis, requirement gathering, system testing, stakeholder coordination, data quality management, Microsoft 365 proficiency, GDPR compliance
Preferred skills
Experience with system migrations, dashboard creation, project management, AI tool adoption
Technologies
Microsoft 365, CRM systems, Dashboards
Responsibilities
Translate business requirements into structured technical solutions, analyze customer usage data to derive new use cases, manage CRM system incidents and support, coordinate with internal teams and external vendors, ensure data quality and privacy compliance, document system functions and process changes.
Seniority
Mid-Senior, hands-on IC