Technical Customer Service Manager / Technischer Vertrieb (m/w/d)
Core
Develop and improve product solutions with customers to ensure long-term company success, serving the global packaging industry.
Role type
Technical Customer Service Manager / Project Manager R&D
Builds
Innovative and sustainable packaging solutions for sealing food, beverages, pharmaceuticals, agrochemicals, industrial chemicals, cosmetics, and lubricants.
Domain
Packaging industry / Food & Beverage / Chemicals
Deliverable
product features
Required skills
Technical engineering background, proactive customer support, structured analysis of customer requirements, project leadership, cross-functional coordination, complaint handling, ERP system proficiency
Preferred skills
International travel readiness, creative problem solving, decision-making
Technologies
ERP system (proAlpha), MS-Office
Responsibilities
Provide technical consultation to customers across all phases of product management, identify and analyze current and future customer requirements, lead diverse projects on innovation and product development, act as a contact person for sales, procurement, and production on product developments, handle customer complaints, maintain and document data and results in the ERP system
Seniority
Mid-level, hands-on IC