Customer Account Specialist
Core
Manage customer lifecycle and collection processes, acting as the primary accounts receivable point of contact to resolve payment deviations, invoicing queries, and escalated customer satisfaction issues.
Role type
Customer Account Specialist (Accounts Receivable & Escalation)
Builds
Payment collection and resolution workflows for end-users, dealers, and service providers
Domain
Technology hardware/services (HPE) + Financial Collections
Required skills
Accounts receivable management, payment deviation resolution, invoicing query resolution, customer lifecycle management, stakeholder collaboration, policy compliance
Preferred skills
Bachelor's degree or equivalent, 1-2 years related experience, strong verbal and written communication, problem-solving, Microsoft Office proficiency
Responsibilities
Monitor and document payment delays, act as primary AR contact, resolve escalated case issues via telephone and correspondence, collaborate with customer AP teams, support customer experience initiatives, ensure policy compliance
Seniority
Entry-level, individual contributor