Director, Product Management, AI Support
Core
Define and execute AI-powered support product strategy to transform customer and agent interactions through intelligent capabilities, predictive support, and autonomous issue resolution.
Role type
Director, Product Management (AI Support)
Builds
AI-powered support experiences, generative AI copilots, and autonomous support workflows for enterprise customers.
Domain
Enterprise IT, Cloud, AI/ML, Customer Support
Deliverable
production ML models | product features
Required skills
AI product strategy, roadmap prioritization, cross-functional leadership, data-driven decision making, enterprise software strategy, business acumen, executive presentation
Preferred skills
Generative AI and automation strategy, enterprise networking (WLAN-LAN-WAN), Salesforce (SFDC), leading large-scale digital transformation
Technologies
Generative AI, Copilots, Autonomous workflows, SFDC, Enterprise Cloud
Responsibilities
Define and execute AI support product strategy and roadmap; Align cross-functional teams around customer outcomes; Measure success through data-driven insights and AI performance metrics.
Seniority
Director, strategic leadership & execution
