Kundenbetreuer m/w/d - Berliner Bürgeramt -VZ / TZ *
Core
Call center agent providing phone and in-person customer support at a Berlin citizen's office.
Role type
entry-level customer service agent
Builds
customer service interactions for a public administration office
Domain
public administration / government services
Deliverable
client delivery
Required skills
inbound calling, outbound calling, customer consultation, data entry, complaint handling, office administration
Preferred skills
sales interest, pleasant telephone voice, flexible scheduling
Technologies
internal phone system, internal office system
Responsibilities
issuing information, inbound calls, customer consultation and acquisition, maintaining customer data, building customer relationships, handling complaints, general office tasks, business customer calls, call logging
Seniority
entry-level