E-Mail-Agent im Callcenter - Versandhandel (m/w/d)
Core
Answering customer questions via email and phone, handling complaints, and maintaining master data for a shipping trade company.
Role type
Customer service agent (email and phone)
Builds
Customer support interactions for a shipping trade client
Domain
Retail / Shipping trade
Deliverable
client delivery
Required skills
German (fluent in writing and speaking), PC usage, customer consultation
Preferred skills
Prior experience as an email agent or call center agent
Responsibilities
Answer customer questions via email, take phone calls, process complaints, maintain master data, consult customers