Teamleiter (m/w/d) Kundenberatung
Core
Leading a 6-person inbound call center team to manage customer satisfaction and reporting for a logistics solutions provider.
Role type
Team Lead (Inbound Call Center)
Builds
Inbound telephone operations and customer satisfaction metrics
Domain
Logistics / Customer Service
Deliverable
dashboards & analysis
Required skills
Call center expertise, team leadership, statistical analysis, project management reporting
Preferred skills
Higher education or commercial training, experience in staff management