IT-Kundenbetreuer/in - Fernsehanschluss - m/w/d
Core
1st Level Supporter for a TV connection provider, handling customer inquiries and technical fault reports via phone and email.
Role type
1st Level IT Support Specialist
Builds
Customer support services for TV connection customers
Domain
Consumer electronics / Telecommunications
Deliverable
client delivery
Required skills
IT background, German (fluent), English (basic), problem analysis, documentation, customer service (via careerplan.io/jobs/12016-10005514397-S-it-kundenbetreuerin-fernsehanschluss-mwd-at-perzukunft-arbeitsvermittlung-gmbh-co-kg)
Preferred skills
Experience in call center, knowledge of TV connection systems
Technologies
Ticketing systems, telephone systems
Responsibilities
Answering customer calls and emails, analyzing reported faults, documenting solutions, escalating unresolved cases to 2nd Level Support, office organization
Seniority
Entry-level / Junior