Gruppenleiter Online-Versandhaus m/w/d
Core
Leading a team of 15 customer advisors in a call center for an online shipping warehouse.
Role type
Team Leader (Call Center)
Builds
Customer service operations for an online shipping warehouse
Domain
Logistics / Customer Service
Required skills
Team leadership, Coaching & Training, Staff scheduling, Meeting facilitation, Statistical analysis, Customer orientation, Organizational skills
Preferred skills
None stated
Technologies
None stated
Responsibilities
Act as a contact person for employee concerns, Coach and train team members, Lead daily operations and staff scheduling, Conduct regular statistical meetings, Organize team events, Prepare and conduct meetings and service briefings