E-Mail-Agent - Backoffice (m/w/d)
Core
Handling written and telephone customer inquiries, managing billing, invoicing corrections, and debt collection processes for elevator installation and modernization orders.
Role type
Back-office customer service and billing specialist
Builds
Invoices, billing corrections, and debt collection records for elevator projects
Domain
Construction services / Elevator industry
Deliverable
client delivery
Required skills
MS Office, telephone communication, written communication, reliability, process optimization
Preferred skills
Internet proficiency, understanding of billing procedures
Responsibilities
Written and telephone customer consultation, invoice creation and management, handling newsletter inquiries and account changes, processing billing corrections and credits, conducting debt collection and dunning processes, preparing invoices for elevator installations and modernization including guarantee applications